At Outdoor Flashlight Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand how to proceed with a return or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Certain items are non-returnable due to their nature. These include:

  • Batteries
  • Firelighters

Please ensure that you are certain about your purchase of these items, as they cannot be returned or exchanged.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship Your Item: Send the package to the provided return address using a trackable shipping service. We recommend using a service that provides tracking and insurance.
  5. Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Outdoor Flashlight Store Team,

I would like to request a return/exchange for my recent order (#12345). The reason for my request is [briefly explain the reason].

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our returns and exchanges policy, please do not hesitate to contact us at [email protected].

Thank you for shopping with Outdoor Flashlight Store. We appreciate your business and are here to ensure your satisfaction.